Introduction
Ballarat Cleaning Services (referred to as “we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information to provide and enhance our cleaning services. The types of personal information we may collect include:
- Contact Details: Name, address, email address, and telephone number.
- Service Details: Information about the cleaning services you require, including property details and specific cleaning needs.
- Payment Information: Credit card or other payment details.
- Communication Records: Correspondence between you and us, including emails and phone calls.
We collect personal information directly from you through:
- Our website when you fill out forms or make bookings.
- Telephone or email communications.
- In-person interactions during service provision.
2. Use of Personal Information
We use your personal information for the following purposes:
- To provide and manage our cleaning services.
- To process payments and manage accounts.
- To communicate with you regarding appointments, services, and customer support.
- To improve our services based on customer feedback and usage.
- To comply with legal obligations and resolve disputes.
3. Disclosure of Personal Information
We may disclose your personal information to:
- Service Providers: Third-party companies that assist in delivering our services, such as payment processors and IT support.
- Legal Authorities: When required by law or to protect our rights.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect.
5. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if necessary. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.
6. Cookies and Website Usage
Our website may use cookies to enhance user experience. Cookies are small data files stored on your device that help us understand how you use our website and improve its functionality. You can set your browser to refuse cookies, but this may affect your ability to use certain features of our website.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
Ballarat Cleaning Services
Email: info@ballaratcleaningservices.com.au
Phone: 0432 319 800
Address: Ballarat, VIC 3350
By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.